What is the focus of business process management (BPM)?

The focus of business process management (BPM) is fundamentally on how processes are managed, modified, and governed within an organization. BPM provides a systematic approach to making an organization’s workflow more effective, efficient, and adaptable to changes. It encompasses understanding existing processes, modeling and analyzing these processes, and making necessary adjustments to optimize performance.

An essential aspect of BPM is its holistic view of processes, incorporating both manual and automated functions, which allows organizations to clearly define their operational frameworks and ensure that every aspect, from initiation to completion, aligns with strategic goals. This governance ensures continual monitoring and refining of processes, thereby not just improving efficiency but also enhancing overall effectiveness.

BPM is not limited solely to the creation and governance of manual processes; it covers the entire spectrum of processes—both automated and non-automated. While improving hiring practices may be part of a process optimization effort, it is not the primary focus of BPM. BPM seeks to enhance the overall operational efficiency of the organization rather than concentrating on a singular aspect like hiring.